Top 10 Telecom Expense Management Companies

Confused about the phone, internet and mobile bills of your company? You are not the only one. Telecom costs are a web of confusing line items, hidden charges and unexpected costs to many businesses. The impression is that you are always paying more and not exactly knowing why. What if there was a way to get someone to unravel that web, save you money and do it all on your behalf?

This is what a telecom expense management (tem) company does. Consider them as communication wizards to your financial company. They plunge into the depths of your telecom world to make operations more streamlined, reduce unnecessary spending and provide you with a clear, crystal view of what is happening with your money.

In the age of digital connectivity, controlling these costs is not only a good idea, it is a necessity to a healthy bottom line. In this guide, you will learn everything you need to know about TEM and get acquainted with the top 10 telecom expense management companies in the U.S. in 2025, so you can find the right partner to tame your telecom mess.

What Is Telecom Expense Management?

So to use an analogy… Consider that you have several subscriptions: Netflix, Spotify, a gym membership, a meal kit service, and a few magazine apps. It is difficult to keep on top of how much you use, whether you are using them all or whether you can get a better deal. And now, think of a service that does all that subscription management work on your behalf–it will review the bills to make sure you aren’t being overcharged, will negotiate bundle deals you aren’t aware of, and will cancel services you are not using. You would save money and a lot of headaches, correct?

Telecom Expense Management (TEM) is simply that, but in the case of a company in terms of communication services. It is a niche service that assists businesses to manage voice, data and wireless costs. This encompasses all the landlines and internet circuits as well as the company cell phones and data plans.

The primary objective of TEM is to provide businesses with visibility and control over one of their most convoluted and under-managed spending areas. TEM providers assist companies to know what they possess, what they are paying, and how they can pay less using special software and expert analysis.

Why Your Business Needs a TEM Solution

You may be asking yourself, “Can my IT or finance department do this?” Telecom billing is notoriously complex, and they can certainly attempt it, but it is by no means easy. Carrier charges are frequently filled with mistakes, confusing codes and old services you may still be paying. A specialized TEM solution can deliver much more than the majority of in-house teams can do independently.

• Considerable Cost Reductions: This is the first reason why businesses resort to Telecom expense management companies. Providers are masters at locating and correcting billing errors which are surprisingly prevalent. They can bargain lower rates with carriers, find phone lines or data plans that you are not using and make sure you are on the most economical service plans to suit your needs. Businesses are able to realize savings of 10-30 percent on their telecom spend on average.
• Absolute Visibility and Control: Are you aware of the total number of mobile devices your company has? Or what are the most data-intensive departments? A Telecom expense management companies will give you a centralized inventory of your entire telecom estate and a clear dashboard to display your spending trends. Such visibility assists you in making more intelligent choices and stops the occurrence of shadow IT, where workers use devices or services that are not approved.
• Greater Team Efficiency: Let us be honest, the process of manually entering hundreds of telecom invoices, verifying the invoices and allocating costs to various departments is a tedious and time-consuming task. A TEM provider automates the whole process. This relieves your precious IT and finance staff to work on strategic projects that will actually grow your business rather than be mired in paper work.
• Improved Security and Compliance: As more employees work remotely, the security issue of managing mobile devices issued by companies is an immense challenge. Most TEM providers also offer Mobile Device Management (MDM) services that can be used to lock down devices, set security policies, and remotely erase a device in the event that it is lost or stolen to prevent important company data being accessed.

Key Functions of TEM Companies

Telecom expense management companies are not all about viewing bills. It is an end-to-end lifecycle management. These are the main processes a quality TEM provider manages:

• Invoice Management & Auditing: They receive and process all of your telecom invoices, regardless of the carrier or format. Next, their software and human analysts review 100-percent of the line items, to identify errors, overcharges, and fraud.
• Inventory Management: They develop and update a comprehensive and accurate inventory of all your telecom services and assets-every phone line, mobile device, circuit and contract.
• Ordering & Procurement: They do the whole procurement process when you require the addition of a new service or device. They use their industry experience to find the best at the best prices with vendors.
• Dispute Management: In case of a billing error they do not simply inform you about it. They handle the whole dispute procedure with the carrier on your behalf in order to recoup the money you deserve.
• Reporting & Analytics: They offer reports and dashboards that are simple to understand and offer actionable insights into your spending, usage patterns, and savings opportunities.

Top 10 Telecom Expense Management Companies (U.S.)

And here is the real thing! We have conducted market research and have come up with the list of the best 10 telecom expense management companies in the U.S. in 2025. These companies have reputable platforms, good service and have recorded successes in delivering results.

1. Tangoe

• Ratings: Gartner Peer Insights: 4.5/5 | G2: 4.2/5
• Industries Served: Finance, Healthcare, Retail, Technology, Manufacturing, Government
• Web Link: tangoe.com
• Career Page Link: tangoe.com/careers/

Tangoe is a giant in the TEM industry and provides a robust, end-to-end platform that controls telecom, mobile and cloud spend. They have more than 20 years experience, therefore, they understand the complexities of enterprise technology environments. They are also known to have advanced automation and analytics in their platform, which assists large organizations to make sense of huge volumes of expense data.

The solution by Tangoe is especially powerful in global enterprises that must manage a large diversity of services in various countries and currencies. Their software is on the cutting edge and their team of managed services professionals provide a total solution to their clients, making them a preferred choice of companies.

• Key products: Telecom Expense Management (TEM), Managed Mobility Services (MMS), Cloud Expense Management (CEM).
• Target Clients: Mid-market to large enterprise, particularly global corporations.
• Strengths: All-in-one platform, robust international capabilities, robust analytics, and robotic process automation (RPA).
• Why Choose Tangoe: Tangoe is built to handle the complexities of a large, multinational corporation that has a complex mix of telecom, mobile and cloud services.

Pros and Cons:

• Pros: Scalable to a great extent, control cloud costs, extensive experience.
• Cons: may be complicated in smaller businesses, the price might be a bit high.

2. Calero (formerly Calero-MDSL)

• Ratings: Gartner Peer Insights: 4.6/5 | G2: 4.3/5
• Industries Served: Financial Services, Technology, Pharmaceuticals, Legal, Retail
• Web Link: calero.com
• Career Page Link: calero.com/company/careers/

MDSL, now merged with Calero, is a force to reckon with in the Technology Expense Management sector and is often ranked among the top Telecom Expense Management Companies globally. They have a very reputable platform which gives in-depth visibility to the wireline, wireless, and cloud communications. Calero is known to have a superior customer service and partnership with customers as it works closely with them to accomplish their financial and operational objectives.

They have an intuitive platform with a high level of granularity, and this makes them ideal in organizations that need to go deep in their data. They are also very concerned about sustainability, and assist businesses to take care of the lifecycle of their mobile devices in a sustainable manner. Calero is an excellent solution to companies seeking a high-touch, partnership-based model of managing their technology costs.

• Key Services: Enterprise TEM, Managed Mobility Services (MMS), Market Data Management.
• Target Clients: Multinational Corporations and Large Enterprises.
• Strengths: Outstanding customer support, high partner orientation, easy to use platform, market data management services.
• Why Choose Calero: Select Calero when you want a good relationship with your provider and you want a provider that will not only deliver a strong platform, but also one that will work closely with you and provide you with hands-on support.

Pros and Cons:

• Pros: Excellent customer support, very customizable platform, powerful international presence.
• Cons: It is mainly targeted at the enterprise market, which does not suit smaller companies.

3. Sakon

• Ratings: Gartner Peer Insights: 4.7/5 | G2: 4.6/5
• Industries Served: Logistics, Healthcare, Finance, Retail, Technology
• Web Link: sakon.com
• Career Page Link: sakon.com/company/careers/

Sakon is distinguished by a modern and flexible platform to manage the entire telecom and IT lifecycle. Positioned among the innovative Telecom Expense Management Companies, they do not only present themselves as an expense management tool but also as a platform that can simplify and automate a broad variety of tasks for IT and finance teams. Sakon is especially strong in the area of dealing with the complexity of a mobile workforce, device procurement, employee onboarding, and helpdesk support.

They are easy to use by an administrator and end-users (employees), and this promotes adoption and efficiency. Sakon has a strategy of connecting people and devices in an easy, secure, and affordable manner, and this makes them among the leading candidates in businesses that are undergoing digital transformation.

• Key Services: TEM, Managed Mobility Services (MMS), SaaS Management, Unified Endpoint Management (UEM).
• Target Clients: Mid-Market and Large Enterprise.
• Strengths: Modern and intuitive platform, high mobile and device lifecycle management, powerful employee self-service tools.
• Why Choose Sakon: Sakon is the right choice should your main concern is to manage a large and expanding fleet of mobile devices among your employees as its user-centric platform and robust MMS capabilities are unparalleled.

Pros and Cons:

• Pros: Excellent mobility management, user-friendly interface, suitable to cover employee-facing services.
• Cons: Newer player than some legacy providers, but have a strong reputation.

4. vCom Solutions

• Ratings: G2: 4.7/5 | Featured in Gartner Market Guides
• Industries Served: Retail, Healthcare, Finance, Professional Services, Manufacturing
• Web Link: vcomsolutions.com
• Career Page Link: vcomsolutions.com/about/careers/

vCom is different because it is addressing the entire lifecycle of IT spend, beyond telecom, to cloud and collaboration tools. They are focused exclusively on the mid-market, a segment that is not well served by the enterprise-centric giants. vCom vManager platform offers a single pane of glass through which to see and manage it all, including network and mobile, cloud and SaaS applications.

Their commitment to customer success is what really makes the difference as they offer every customer a team of specialists. They become an actual extension of your IT and finance departments. They are based on transparency and partnership hence they are most preferred by mid-sized companies seeking a strategic partner in the long term.

• Key Services: IT Spend Management (Network, Mobile, Cloud, Collaboration), Managed Services, Sourcing.
• Target Clients: Mid-Market Companies (usually 100-5,000 employees).
• Strengths: Focused laser on mid-market, end-to-end IT spend management, outstanding customer service model, clear pricing.
• Why Choose vCom: Are you a mid-sized business that could use some assistance in not only managing telecom, but your overall IT spend? Do you want a provider that feels like a true partner? vCom is the right choice.

Pros and Cons:

• Pros: It is tailored to the requirements of mid-market businesses, it has superb customer service, it covers a wide scope of IT spending.
• Cons: It is not suited to either small tiny companies or big international corporations.

5. Brightfin

• Ratings: Gartner Peer Insights: 4.6/5 | G2: 4.6/5
• Industries Served: Technology, Financial Services, Healthcare, Manufacturing
• Web Link: brightfin.com
• Career Page Link: brightfin.com/company/careers/

Brightfin provides a modern, ServiceNow-native platform that integrates mobile, telecom, and cloud assets into a single management system. As one of the forward-looking Telecom Expense Management Companies, a key differentiator is that Brightfin is built on the ServiceNow platform, which can enable seamless integration and workflow automation for the thousands of companies already using ServiceNow to manage IT services.

It means that Brightfin can be an extremely valuable tool in simplifying the processes of ordering devices, requesting services, and managing incidents. They offer granular visibility of all IT assets, which allows businesses to streamline their costs and enhance efficiency. The strategy of Brightfin is ideal when a company has a large investment in the ServiceNow ecosystem and would like to expand its functionality to handle its technology costs.

• Key Services: IT Expense Management, IT Asset Management, Managed Mobility Services (all on ServiceNow).
• Target Clients: Mid-Market to Large Enterprise, in particular those that utilize ServiceNow.
• Strengths: It is native to the ServiceNow platform, has great workflow automation, integrates expense and asset management.
• Why Choose Brightfin: In case your organization is already operating on ServiceNow, then Brightfin is the obvious choice. It has a smooth, unified experience that other TEMs cannot compete with.

Pros and Cons:

• Pros: It integrates flawlessly with ServiceNow users, strong automation features, and modern platform.
• Cons: It is most valuable to companies that are already using ServiceNow.

6. Cass Information Systems

• Ratings: A well-established public company, often cited in industry analyses.
• Industries Served: Manufacturing, Retail, Food & Beverage, Logistics
• Web Link: https://www.cassinfo.com/telecom-expense-management
• Career Page Link: cassinfo.com/careers

Cass is slightly more unusual than the rest of this list. They are essentially a B2B payments and information services provider that has a very robust and long established division that handles expense management. They have more than 60 years of experience in the expense and payment arena and therefore have a financial rigor and processing power that is unsurpassed. They deal with the accounts of some of the biggest companies on the planet, and their invoices are processed in billions of dollars each year.

Their answer is ideal to large decentralized corporations that require an industrial strength platform to process and pay complex telecom bills. Cass integrates their powerful payment engine with advanced audit and analytics to provide a comprehensive solution oriented to financial control.

• Key Services: Telecom Expense Management, Utility Bill Management, Freight & Parcel Audit and Payment.
• Target Clients: Large Enterprises and fortune 1000 with complex and high volume invoicing requirements.
• Strengths: Unsurpassed invoice processing and payments, sound financial expertise, very reliable and secure.
• Why Choose Cass: Are you struggling to process and pay a high volume of complex telecom and utility invoices accurately and on time? Cass has an enterprise-level financial platform that is designed to handle this workload.

Pros and Cons:

• Pros: Years of experience, bulletproof financial processing, able to handle other tricky costs such as utilities and freight.
• Cons: Platform might seem less contemporary than some of the newer rivals, highly concentrated on the financial processing side.

7. Valicom

• Ratings: G2: 4.8/5 | Capterra: 4.9/5
• Industries Served: Healthcare, Finance, Government, Education, Retail
• Web Link: valicom.com
• Career Page Link: valicom.com/about-us/careers/

Valicom is a women-owned company (WBENC certified) with more than 30 years of experience with a proven track record in telecom expense management. They boast of a simple philosophy and unmatched, U.S based customer support. Valicom is a scalable and flexible solution that is suitable to the mid-market.

Their Clearview software is commended to be intuitive and user friendly, giving clients a clear view into their telecom inventory and costs without being too complicated. They provide a complete software-as-a-service (SaaS) solution to companies wishing to do the management themselves and a fully managed service to companies wishing to outsource the work. This flexibility together with a good customer-first culture makes them a great choice.

• Key Services: TEM (Wireline & Wireless), Invoice Auditing, RFP Management.
• Target Clients: Small to Mid-Market Businesses.
• Strengths: excellent customer service, easy to use software, adaptable service models, WBENC certification.
• Why Choose Valicom: Valicom is a great choice, and a very reliable one, when it comes to small and mid-sized businesses who desire a reliable and simple to navigate platform that is supported by a friendly and responsive support team.

Pros and Cons:

• Pros: Mid market friendly, very flexible, highly rated customer support.
• Cons: Might not have the wide international coverage of the bigger rivals.

8. Tellennium

• Ratings: G2: 4.8/5 | Gartner Peer Insights: 4.8/5
• Industries Served: Healthcare, Financial Services, Manufacturing, Retail
• Web Link: tellennium.com
• Career Page Link: tellennium.com/careers

Tellennium is unique in that it provides an integrated solution to managing all communications costs voice, data and mobile. Their own proprietary platform, MoT 176 (Management of Things) gives a complete picture of the whole communications lifecycle. Tellennium is special because of their guaranteed ROI: they are so sure of their capability to identify savings that they frequently base their pricing on it.

This performance-based model is highly appealing to businesses which seek to have a favorable financial result. They are distinguished with deep-dive audits and unremitting search of credits and refunds with carriers. They have a team of experts who acts as a true advocate to their clients and they are never overcharged on telecom services.

• Key Services: Communications Lifecycle Management, TEM, MMS, UCaaS Management.
• Target Clients: Mid-Market to Enterprise.
• Strengths: Performance based pricing and guaranteed ROI, expert knowledge of auditing, end to end platform of management of things.
• Why Choose Tellennium: You are results-oriented and seeking a partner with whom your financial success is inextricably linked, Tellennium with its guaranteed ROI model and professional auditing team is a compelling choice.

Pros and Cons:

• Pros: The savings are guaranteed, high level of financial optimization, integrated platform.
• Cons: The interface of the platform is somewhat outdated, however, the functionality is high-performing.

9. WidePoint Corporation

• Ratings: G2: 4.4/5 | Publicly Traded (NYSE: WYY)
• Industries Served: Government (Federal, State & Local), Financial Services, Healthcare, Logistics
• Web Link: widepoint.com
• Career Page Link: widepoint.com/company/careers/
  

WidePoint fills an important niche in the TEM market by being security-first. They are a force in offering managed mobility services (MMS) and TEM to organisations with the most demanding security and compliance needs, most notably the U.S. federal government. Their platform does not only manage the expenses, but it also incorporates effective Identity Access Management (IAM) and cybersecurity tools to secure sensitive data on mobile devices. Government agencies and contractors that need FedRAMP-authorized solutions or firms in highly regulated industries can find a level of secure, compliant technology management that is hard to beat with WidePoint. They do not only save costs but also make the whole technology environment secure.

• Key Services: Managed Mobility Services (MMS), Telecom Expense Management (TEM), Cyber Security, Identity and Access Management (IAM).
• Target Clients: U.S. Federal Government agencies, large enterprises with high-security and compliance requirements.
• Strengths: Unsurpassed security and compliance, FedRAMP approved offerings, extensive experience in the government market, comprehensive identity management.
• Why Choose WidePoint: If your organization is in a heavily regulated industry where data security and compliance is not an option, WidePoint security-centric approach to managing mobile and telecom assets is the logical choice.
• Pros and Cons:
  • Pros: top security credentials, long history of working on complex government contracts, complete secure mobility solutions.
• Cons: Its intense security focus can be excessive to the requirements of most regular business operations and its wireline TEM focus on smaller businesses can be too narrow.

10. GTS (Global Telecom Solutions)

• Ratings: G2: 4.8/5 | Featured in Gartner Market Guides
• Industries Served: Retail, Manufacturing, Healthcare, Financial Services, Hospitality
• Web Link: http://www.gtsdirect.com/
• Career Page Link: gtsgbl.com/careers/
  

GTS has earned its reputation as an outstanding, high-touch service provider, and its customers call it a white-glove service. Counted among the customer-focused Telecom Expense Management Companies, they market themselves as a genuine extension of their clients’ IT and finance departments, and not just a platform. Although they offer a very strong proprietary TEM solution to manage the lifecycle of wireline and wireless services, they are also differentiated by the dedicated team assigned to each client.

This team deals with all aspects of vendor negotiation and procurement, invoice auditing, and help desk support. The model works particularly well with mid-market companies that do not have the resources internally to manage their complicated telecom environment but require a certain level of support and strategic direction that the larger, more automated providers may not provide.

• Key Services: Telecom Expense Management (TEM), Managed Mobility Services (MMS), Sourcing and Procurement, Service Desk.
• Target Clients: Mid-Market to smaller Enterprise.
• Strengths: Best in class customer service and support, client account teams, very flexible and personal approach, complete lifecycle management.
• Why Choose GTS: GTS is the right choice when you want a provider who will be a true working partner and who will provide a customized, service-oriented experience that extends well beyond software.
• Pros and Cons:
  • Pros: Excellent customer support paradigm, customized and adaptable solutions, high level of partnership.
  • Cons: Lacking the sheer global presence of giants like Tangoe, the high-touch service approach could prove to be more costly than a software-only solution.

How to Choose the Right TEM Provider

There are so many good choices, how can you make the right choice? This is an easy step by step procedure:

• Define Your Needs: The first thing is to know your own problems. Do you find mobile devices, complicated internet contracts or simply invoice processing the biggest issues? What is the size of your company? How much do you have to spend? The first step is to know what you require.
• Do Your Homework: This list is a fantastic place to start but do not stop here. Go through websites of your 3-4 favorites. Check out customer reviews and case studies.
• Demo Request: You should request a live demo of their software platform. Here is your opportunity to watch it in action. Is it user friendly? Does it give the reports needed?
• Check References: Request a list of existing customers that are similar to your business in size and industry. Call and inquire about their experience.
• Learn the Pricing: TEM providers vary in pricing. Others charge a monthly fee per device and some charge a percentage of the savings they identify on your behalf. Be sure you know how you will be charged.

How to Start a Telecom Expense Management Companies

Feeling entrepreneurial? It is a competitive market but there is room to enter new TEM companies particularly those that are niche oriented. The steps in a nutshell:

• Find Your Niche: You are not going to compete with Tangoe on day one. Target a niche market, such as small neighborhood business, non-profits, or a specific industry such as dental practices or law firms.
• Business Plan: Describe your services, pricing (e.g., percent of savings), and your sales and marketing strategy.
• Get the Proper Tools: You will have to have software to handle everything. You can license a white-label TEM platform with a larger provider or, where you have the resources, develop your own.
• Develop Your Expertise: You must be an expert. Read carrier contracts, get familiar with how to read complicated bills and be aware of the latest trends in the industry. Organizational certifications such as the Technology Expense Management Industry Association (TEMIA) can also be used to provide credibility.
• Network and Market: Develop a network with IT consultants, accountants and other professionals that can refer clients to you. Build a business website and apply online marketing to target your prospective customers.

Conclusion

Successful control of telecom and technology costs is no longer a luxury in 2025. A good TEM partner can take a disorganized and expensive part of your business and turn it into a streamlined, optimized, and financially stable operation. They not only save you money, they give you the visibility, control, and efficiency you require to concentrate on what you do best—running your business with the support of a reliable Cloud Management Platform.

If you are a mid-sized firm seeking a tactical partner such as vCom or a large enterprise in need of the horsepower of a platform such as Tangoe or Calero, you will find a solution on this list that fits your needs. Invest the time to assess your needs, understand your options and take the first step to achieving a mastery of your technology spend.

FAQs

1. What is the true savings potential of a TEM company? 

After adopting a TEM solution, the average telecom savings enjoyed by most businesses is between 10-30 percent annually. The savings are based on fixing billing errors, better service plans, and contract rate negotiations.

2. Is TEM a big company only? 

Not a bit of it! Although initially TEM was used by large enterprises, nowadays many providers are focused on small and mid-sized businesses such as Valicom and vCom and can offer affordable and scalable solutions.

3. What is the time to deploy a TEM solution? 

The implementation times may differ according to the complexity of your services, however, a typical implementation may take 30 to 90 days. 

4. Do these firms have the ability to handle cloud costs (such as AWS or Microsoft Azure) as well? 

Yes! Most major TEM vendors have added Cloud Expense Management (CEM) as a service. Some of the companies such as Tangoe and Brightfin are very strong in managing and optimizing spend in the public cloud.