15 Best AI Agents for Ecommerce Success in 2025: Boost Sales, Support & Automation

Artificial intelligence (AI) is transforming the eCommerce industry because of the rapid changes in the modern digital environment where businesses are emerging faster and realizing sales through different customer levels. AI agents are one of the most significant innovations, as they are intelligent programming systems that aim to automate and streamline online retail in terms of several aspects of it. Whether it is through customer service chatbots, product recommendations, inventory forecasting and dynamic pricing, AI agents have become key tools in creating a better user experience and exciting operating efficiency.

In order to be one step ahead of competitors, online stores should make use of AI agents. Such agents are able to see user behavior as it happens, answer customer questions as they happen, maintain product catalogs, and monitor cases of fraud. However, AI agents cannot simply be programmed and are based on machine learning and natural language processing, where modern AI agents constantly learn and enhance their functionality.

As a startup that wants to scale or an enterprise that needs better automation, choosing a suitable AI agent can be another game changer when it comes to your eCommerce game plan. This guide answers the question of which are the best AI agents for eCommerce in the market, their main features, their current achievements, as well as how they can help you to activate better engagement, a higher e-commerce conversion, and a better ROI. Learn how to transform your business by finding the best AI assistant to help you speed up your eCommerce operations and provide customers with outstanding experiences.

Why You Should Have an AI Agents for Ecommerce?

• Customer Support 24/7- AI agents are available and can offer immediate customer support 24 hours a day and 7 days a week, which minimizes the response time and enhances customer satisfaction.
• Personalized Shopping experience: They also study the behavior and preferences of the customers so that they can give real time recommendations regarding the products.
• Effective Order Management: Improving order processing, tracking shipments, and managing returns is done by increasing the capacity of the AI agent to perform with minimum human intervention.
• Smart Inventory Management: The predictive algorithms make sure that proper forecasting of stocks is done, making it easier to avoid overstocking or understocking.
• Improved Marketing : Automation AI-agents can automate the email campaigns, retargeting advertisement, and promotional offers using the customer information.
• Fraud Detection and Prevention: Predominant machine learning algorithms are used to track transactions and prevent them before spelling the ruin.
• Optimized Pricing Strategies: AI-based tools of dynamic pricing will automatically adjust the price of products depending on demand, competitor pricing, and other user engagement factors.
• Minimal Costs of Operation: AI agents help automate routine tasks, cut down on overheads, reduce mistakes, and open up the business to massively scale, especially with fewer resources.

List of 15 Best AI Agents for Ecommerce

1. Tidio

It is an all-in-one customer support solution built to support eCommerce companies that utilizes AI to give customers a better service experience. Tidio is a live chat, chatbot automation, and support software that allows online stores to provide a personal and real-time service to their website visitors. As one of the leading AI tools for eCommerce, it has its AI called Lyro and is trained using business-related FAQs to answer the clients in real-time automatically, thus minimizing the support effort. Tidio can be used with such platforms as Shopify, WooCommerce, and BigCommerce, and it is adequate when dealing with startups or in the middle-size business.

The ease of using it enables the store owners to view the customer lifestyle, engage them in a chat and forward intricate requests to human agents easily. Tidio also has multilingual support, lead capture and increases customer engagement and can be used to diversify sales funnels. The analytics tools will show how fast is the performance, how the agents perform, and the customer satisfaction level on the platform. Tidio is an ideal AI-based agent that provides affordable and scalable customer interaction solutions to businesses that want to have an automated customer interaction approach without jeopardizing the human element.

Key Features:

• Chatbot (Lyro) that used the data of FAQs
• Multi-Channel support (chat, mail, messenger)
• O Shayla! Shopify and WooCommerce is easy to integrate
• Tracking and monitoring the visitors in real time
• Lead generation that is automated
• Knowledgeable analytics dashboard

Pricing:

• Starter – $24.17/month
• Growth – $49.17/month
• Plus – $749/month
• Premium – Custom pricing
• Lyro AI (standalone) – $32.50/month
• Flows (standalone) – $24.17/month

2. Rep AI

Rep AI is an intelligent shopping agent to make an online purchase more human by using two-way communication to create a personal dialog with customers. Designed to work on eCommerce websites, Rep applies natural language processing (NLP) to have a conversation like a human being to assist customers with the product discovery process, fitting assistance, and checkout processes. In contrast to the classical chatbots, Rep can be compared with an “active” chatbot that not only answers questions but also actively interacts with customers, makes offers, overcomes objections, and makes sales in real-time.

Rep is easy to combine with other systems such as Shopify, and Magento, and little development work is necessary. It can be able to adjust method of communication and product suggestions according to customer way. The AI agent also allows A/B testing, and therefore businesses can test the conversational flows without complications. Its real time analytics come in handy to display customer engagement, satisfaction and conversions. Rep is most appropriate when it comes to enhancing the digital storefronts of brands with the goal of transforming them into highly valuable, engaging sales platforms.

Key Features:

• Conversational sales assistant AI
• Products recommendations tailored to the customers
• Fits well into the bigger eCommerce sites
• Customer interaction in real-time
• Workflows that can be customized in conversation
• A/B testing, Analytics
• Automation of upselling and cross-selling

Pricing: 

• Standard plus: $440/ month

3. Zoho SalesIQ

Zoho SalesIQ is a sales-ready customer engagement and chatbot tool that organizations with business websites and aim to convert their visitors into customers. It has an artificial intelligence agent, called Zobot, who can be customised entirely to hold intelligent conversations using either rule-based or NLP-based automation. With eCommerce, customers can get their questions answered, product recommendations, feedback requests, shipping / order related notifications all in real-time using Zoho SalesIQ.

SalesIQ can easily be integrated with Zoho CRM, and other online shopping platforms so that the businesses can create personalised interactions with the users, depending on their history and actions. It enables proactive chat Hover triggers to start a conversation with a high-intent user and decrease bounce rates. Couple this download with the detailed tracking of visitor navigation and a business can know what are the products being viewed by customers and can have a conversation reflecting this. Zoho also has good lead scoring and analytics, which help in finding high-quality leads. This makes SalesIQ a perfect option to medium and large-scale online retailers who desire to have an absolute control over customer interaction.

Key Features:

• NLP and rule-based chatbot (Zobot)
• CRM connection and enablement with Zoho community and CRMs without restrictions
• Visitor non-personal tracking and lead scoring
• The proactive chat triggers
• In-chat recommendations of products
• Live monitoring mobile app
• Chat widgets that Warsaw can be customized

Pricing:

• Basic: ₹350/ month
• Professional: ₹750/ month
• Enterprise: ₹1200/ month

4. Drift

Drift is a most popular conversation-AI platform that allows eCommerce brands to construct realtime and personalized experiences with the help of chatbots and virtual sales agents. As one of the leading AI agents for eCommerce, Drift actively engages with website visitors, moderating the process of lead qualification, setting demos, and encouraging clients to complete their purchases. It responds contextually based on both advanced natural language processing (NLP) and behavioral data, making the interactions more human and dynamic.

Drift is perfect when the enterprise seeks to integrate the sales and marketing department with a comprehensive platform of lead generation and account-based marketing (ABM). It naturally integrates with other CRMs, email, and eCommerce solutions—including tools often used by email marketing platforms for nonprofits—and as a result, conversation is personalized in accordance with existing data. Drift even presents in-depth performance analytics to teams, using which they can learn how people are engaging, the conversion rates, and the customer experiences. It is smarter as the AI learns as it goes through interactions. Drift is an interesting AI product to consider by the eCommerce stores that aim at faster reply time and high conversion rates alongside customer journey customization.

Key Features:

• Conversational robots AI
• Instant visitor interaction
• Appointment setting and lead qualifcation
• Sales automation tools &ABM
• Integration of CRM and marketing tool
• Chat usages that are behavior-driven
• Comprehensive performance reporting

Pricing: 

• Premium: $2500/ month

5. Ada

Ada is an artificial intelligence-driven customer service automation platform that enables eCommerce companies to scale their support and also provide a personalized experience. As one of the leading AI agents for eCommerce, Ada empowers businesses to develop engaging dynamic chat environments where 80% of customer issues are resolved without the intervention of a human being. Ada supports everything that eCommerce can do: product FAQs, order tracking, and returns, along with many other aspects of eCommerce.

The thing is that Ada has a no-code bot builder tool that enables non-technical teams to create and manage chat flows easily. It maintains multilingual discourse and can provide hand off of complex requests to an on-line agent when appropriate. Ada is also integrated with numerous eCommerce platforms, CRM programs and help desks, to ensure that brands integrate their customer support environment. Additionally, Ada incorporates AI-powered data analytics tools to track customer behavior, identify support trends, and drive continuous optimization. Ada is ideal in the case of mid-size or enterprise-level online stores which desire to provide better service at a lower cost of operation through powerful automation, tailored to the development of personalization, and analytics.

Key Features:

• A no-code AI chatbot developer
• Makes problem inquiries, returns, and tracking
• A smooth transition to live people
• compatibility of a variety of languages
• Liver data and analysis
• It is integrated with CRMs and help desks
• Personalizes responses using reasonable data of the customer

Pricing:

• Custom Pricing 

6. Certainly

Certainly is the conversational commerce platform powered by artificial intelligence that was designed with eCommerce brands in mind to increase their sales and customer satisfaction. Its AI agent drives on-site custom product recommendations to customers, helps them with checkout, respond to frequently asked questions, and even recover abandoned carts. One of the main differences between Certainly and generic chatbots is that the former is designed to support a conversion-driven dialogue in a more intelligent and commerce-oriented way.

The platform provides ready-made templates of typical eCommerce cases and combines them with lively famous platforms, which include Shopify, Magento, and WooCommerce. It enables companies to configure elaborate workflows without writing any code and keeps getting better through machine learning. The web application is also configured to ensure that multi-language discussions are supported and thus, suitable to international online business. Its analytics dashboard aids in monitoring the efficacy of conversations, sales impact, and the customer sentiments. Certainly provides companies with a robust and dynamic AI agent tool in terms of sales-drives chatbots that drive revenue and enhancement of the user experience.

Key Features:

• You might be thinking that maybe you have to optimise your chatbots to make sales.
• Off-the-Shelf eCommerce Processes
• Multi-language support
• Magento or WooCommerce and Shopify connection
• Analytics of performance monitoring
• The installation is simple and it does not involve programming skills

Pricing: 

• Starter: $399/ month
• Growth: $999/ nonth

7. LivePerson

LivePerson is a platform of conversational AI that empowers eCommerce businesses to communicate with customers on a real-time messaging basis using intelligent, cross-channel fuels. It deploys advanced AI agents which automate chats regarding products queries, orders status or payment problems and so on. LivePerson runs channels such as web chat, SMS, WhatsApp, Facebook Messenger, and Instagram which is why it is an omnichannel solution.

The AI intelligences are programmed to conduct sophisticated dialogues with the help of intent recognition, contextual memory, and predictive analytics. LivePerson also enables easy transfer of the touchy or high value requests to human handler. Its Conversation Builder service assists companies in creating automated processes without any coding. Also, LivePerson offered sentiment analysis so that to understand customer mood and tone that should be taken by a router or escalation. It is the best platform to use when you have a medium and large eCommerce brand that wants to develop trust and generate loyalty by means of AI-based regular communication.

Key Features:

• AI in the messaging channel Omni-channel messaging
• Sentiment analysis and intent recognition
• Soft: handover to human beings
• No-code automation Conversation Builder
• Simultaneous result and depression indicators
• Integration with large CRM and platforms
• Enterprise eCommerce scalable

Pricing:

• Custom pricing 

8. Writesonic by Botsonic

Botsonic is a no code AI chatbot builder by Writesonic, to build custom chat agents based on GPT-4. Botsonic is also tailored to the needs of eCommerce companies, as it gives you the opportunity to educate your chatbot with your stock market, question and answer list, as well as the brand identity tone. It is able to be installed on your web site to answer Customer service questions, suggest items to purchase, and direct visitors through the purchase process in real-time.

The tool is designed to be user-friendly, so even a user who is not technical can run and use the tool to create and train an AI agent in a short time. Botsonic is compatible with such key industry platforms as Shopify, WooCommerce, and Zapier, which allows it to be incredibly versatile regarding the workflow. Its engine GPT-4 enables the chatbot to converse more humanly. Featuring sophisticated customization, branding capabilities, and multilanguage support, Botsonic is a clever, versatile alternative to online stores interested in automating their services but still wanted them to be customer-focused.

Key Features:

• Conversational chatbot GPT-4
• No-code developer to effortlessly deploy it
• Your data and FAQs can be used to train it
• On the fly product suggestions
• Multilingual support
• Shopify and WooCommerce
• Personalized advertisement and design

Pricing:

• Custom pricing 

9. Hootsuite Heyday

Hootsuite Heyday is an AI-based customer messaging platform dedicated to supporting eCommerce nested companies to automate customer service, engagement, and conversion activity. It uses a combination of conversational AI and live chat to provide 24-hour support on different platforms such as websites, Facebook Messenger, Instagram, WhatsApp, and even integrates with YouTube scheduling tools to help manage content-driven customer engagement more efficiently.

The AI agents at Heyday can handle all product important information lookups, order times, returns, and custom recommendations, which makes for an easy shopping activity. It is also compatible with Shopify and Magento and gives access to the current customer information, where highly contextual and personalized interactions will be possible. It also provides superior analytics that can assist teams to track their performance and obtain better customer satisfaction. Heyday is an organization that acts as a support and a conversion machine with multilingual capabilities and marketing automation tools to the eCommerce brands.

Using Sophisticated Automation, whether it is through the management of a small boutique store or the growth of a large enterprise storefront, Heyday assists in developing stronger customer relationships and decreasing the expenditure on support operations.

Key Features:

• Live agent fallback AI-powered chatbots
• Automation of customer service 24/7
• Multichannel customer service (web, social, messengers apps)
• Magneto integration
• Individualized recommending of products
• Multilingual support
• Midway reporting and analysis

Pricing: 

• Standards: ₹1915/ month
• Advanced: ₹7540/ month

10. Intercom

Intercom is one of the best customer communication platforms, having a strong AI agent named Fin, which was designed to help eCommerce companies in the sales and customer care processes. As part of its AI tools for eCommerce, Intercom enables businesses to generate valuable customer engagement with the help of real-time chat, personalized messaging, and workflow automation. It assists in providing answers to frequently asked questions, product recommendations, and handling orders, as well as escalating matters to human agents when the need arises.

Among the most outstanding features of Intercom is its capability of integrating both AI and the human support, to enable smooth alternation between the chatbots and the live agents. It has configurable workflows, complex analytics and profound integrations with CRMs, Shopify and help desks. Intercome also has active messaging, whereby the business can contact the customers on a basis of action or purchasing past. Intercom is the perfect choice of eCommerce because of its intuitive interface and powerful automation interfaces to help eCommerce companies personalize their support, enhance engagement thus increase conversion.

Key Features:

• Automated assistance thanks to AI (Fin bot)
• Human fallback live chat in real-time
• Personalized communication on the basis of actions
• CMR with eCommerce
• Smart routing, and workflows that are customizable
• Keeping track of client information and past communications
• Action analytics and reporting Reporting and action analytics

Pricing:

• Essential: $39/seat. 
• Advanced: $99/seat. 
• Experts: $139/seat. 

11. Giosg

Giosg is a multichannel sales acceleration platform that uses artificial intelligence to match the behavior of a customer with the right message, at the right time, via the right channel, to incentivize a conversion in less than a minute. Constructed with eCommerce in mind, Giosg AI agent will interact with the shoppers in real-time by answering customer questions, showing their personal product offers and walking them through the checkout process.

The feature that makes Giosg stand out is the ability to target based on data. Behavioral analytics on the platform helps to determine high-intent visitors and activate them with the appropriate action, including supplying discounts or reminding users about the abandoned cart. Giosg also enables brands to incorporate the feature of giving shoppable content within the chat so that customers can purchase products without leaving the chat. By being able to perform powerful A/B testing and analytics, businesses will be able to improve their AI interactions continuously.

Giosg is exactly the solution needed by an eCommerce business interested in having a conversion-driven AI agent that not only assist in but lead the sales.

Key Features:

• Shoppable content availability by AI chatbots
• Behavioral visitor smart targeting
• Recommendation of personalized products
• Optimization A/B testing
• Conversions and analytics
• Instead, Compliments Shopify and CRMs

Pricing:

• Custom pricing 

12. Re:amaze

Re:amaze is the multi-channel customer messaging and AI workflow automation platform, made specifically to help eCommerce businesses who are tired of having to provide support and engage customers manually. Using AI-powered chatbots and automation flows, Re:amaze enables businesses to handle customer requests, deliver in-the-moment product advice, and even post-sale support, such as order status and returns.

Re:amaze is well integrated with Shopify, BigCommerce, and WooCommerce, so the AI agent is able to use additional customer information, such as the orders they have placed on the site. It allows the usage of all live channels chat, email, SMS, and social media to create a single support team inbox. Non-technical teams can utilize the automation rules and chatbots workflows of the platform given that all the customization is not required to write codes.

Moreover, Re:amaze has proactive chat features to address visitors at the moments when they are looking to make a decision. It has a built-in analytics dashboard that allows one to learn about response time, satisfaction levels, and agent performance. Re:amaze is an AI-powered customer service solution with a rich feature set that sellers of eCommerce brands with high emphasis on customer service and streamlined operations may use.

Key Features:

• Workflow Automated AI chatbots
• Unified inbox of all types of messages
• The capabilities to track orders and products on offer
• Automation rules can be customized (no-code)
• BigCommerce and Shopify sessions
• Negative reports and statistics

Pricing:

• Custom pricing 

13. Chatfuel AI

Chatfuel AI is a non-code chatbot service that helps eCommerce companies to automate their communication with customers on such platforms as Facebook Messenger, Instagram, and WhatsApp. Chatfuel enables enterprises to use their generative AI and NLP to build intelligent and chat-based agents that can resolve sales inquiries, recommend products, update shipping status, and even recoup past purchases.

The platform is also crafted to be user-friendly, whereby people can create a chat flow without any coding knowledge. Chatfuel AI is compatible with Shopify, WooCommerce, Zapier, and Google Sheets, which is why it is flexible enough to suit business requirements. It also has AI-enabled lead qualification features where the bot can provide relevant questions and divide the users into sections to be followed up according to their needs.

Its multilingual capabilities, A/B testing, and analytics in real time assist businesses in reaching customers around the world and improving their conversations. Chatfuel can be a good option of sellers who want to have a simpler and yet potent chatbot solution to drive sales and reduce customer support tasks.

Key Features:

• No-code chatbot AI
• Multichannel service (Facebook, Instagram, WhatsApp etc.)
• Shopify and WooCommerce interface
• Lead generation and qualification
• Multilingual support
• An A/B test and tracker of performance
• Ecommerce templates Provisioned

Pricing: 

• Business: ₹1019/ month
• Enterprise: ₹ 300/ month

14. Netomi

Netomi is a high-fidelity AI customer service solution that enables eCommerce brands to support their customers and scale with the help of automation. Netomi is not just another simple bot, it is equipped with the most powerful natural language understanding (NLU) and deep learning to address up to 80 percent of customer inquiries without human interaction. It covers the use cases of order tracking, of product issues, returns, payment queries, and others.

Netomi connects with all the big-ticket support systems such as Zendesk, Salesforce, and Freshdesk, so it is simple to connect with your customer service infrastructure and join together. It has AI which is trained on previous tickets, and learned to know the tone of voice of the brand and always corresponds with it and always communicates properly. Sentiment analysis and auto-escalation are some of the features that guarantee complex or emotional support are rapidly assigned to a human agent with Netomi.

If eCommerce companies have a large number of repetitive customer inquiries their response time is reduced considerably and their CSAT score improves dramatically, all the while maintaining a low cost of operation with the help of Netomi.

Key Features:

• Deep learning, NLU AI agent
• Answers independently as much as 80-percent of queries
• Intelligent handoff to live people
• Is trained to learn brand tone and adopt
• Live reporting, and analytics

Pricing:

• Not available 

15. Flow XO

Flow XO is an adaptable AI chatbot tool that enables eCommerce companies to carry out customer communication automation at the web, Messenger, and Slack levels. Flow XO is a no-code interface to create chatbots that can facilitate orders and product knowledge, as well as answer questions in flows that scale to business of any size.

Flow XO has more than 100 integrations with eCommerce workflows, payment services, and CRM systems which allow you to send and receive data in a well-organized flow. Its AI chatbot will help you have a conversation that will feel intelligent and responsive, as it supports keywords and intent-based responses. Another feature supported by the platform is live chat, where a human being can enter the chat whenever necessary.

Flow XO provides multilingual services with workflow automation capabilities, which allows businesses to simplify internal processes and communications with the customers. It is particularly helpful when it comes to small to mid-sized eCommerce companies in need of an affordable, highly adaptable AI chatbot that does not compromise functionality.

Key Features:

• Chatbot building tool No-code
• Web-based support, support via Messenger, Slack, etc.
• More than 100 integrations (i.e. CRMs and payments systems)
• Live chat hand off option
• Keyword response and intent based responses
• Multilingual support

Pricing:

• Custom pricing 

Conclusion 

The emergence of AI agents for eCommerce is causing a change in the manner in which businesses reach out to their customers. Whether it is managing customer support and increasing interaction or converting purchases using personal preferences, such smart tools are efficient, scalable, and cost-effective. As an online store or a big corporation, knowing which AI agent to use can cataclysmically enhance customer satisfaction, make all processes more efficient, and upsell.

All 15 tools mentioned above have their own strengths, whether that is no-code chatbot builders or sophisticated chatbots powered by some NLP. It all lies in hitting the right note when matching your business requirements with the right capabilities: Be it omnichannel support, CRM integration, or abandoned cart recovery, automated product recommendations, and so on. With AI likely to develop, investing in one of such AI agents at this time is not only a way of future-proofing your businesses, but also ensuring that you have an advantage in a digital business marketplace that is highly dynamic.

FAQs

1. What is the AI Agent on eCommerce?

An AI agent is a chatbot/virtual assistant that can automate the work with the customer in an automated manner with the help of artificial intelligence.

2. Are Human Customer Service Replaced by AI Agents?

No, they help in monotonous work and refer the complicated questions to human agents when it is necessary.

3. Are AI-Based Chatbots Useful in Sales Growth?

Indeed, upselling, cross-selling, and personalized product suggestion are a common feature of numerous AI agents.

4. Are They Applicable to Small Business?

Of course, there are numerous platforms that do not require writing code and have reasonable tariffs when it comes to startups and small stores.

5. What are the Platforms that AI Agents Tend Towards Integration?

The majority of the tools can be connected to Shopify, WooCommerce, Magento, CRMs, and messaging services (WhatsApp or Messenger, etc.).